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My event is cancelled or postponed - What do I do?

If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Generally;

  • If an event is cancelled – you do not have to do anything. We will contact you. You will be entitled to a full refund or a 125% voucher.
  • If the event organiser is offering vouchers or tickets to another event – you do not have to do anything. We will contact you. You will be entitled to a voucher or tickets to another event.
  • If an event has been postponed or rescheduled – you do not have to do anything. We will contact you regarding the new date as soon as it is announced. All events are considered valid unless there has been an official announcement stating the event has been cancelled.


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